People are not numbers

The Issue: (1-2 sentences summarizing the problem.)
The system resets with every knock back and you go to the bottom of the pile.
The Scenario: (Describe a scene or moment you imagine for the play.)
When the random check happened and she wasn't there
Legislative Change: (How could this inspire or inform policy?)
A person by person response and files or cases are not closed or bottom of the pile. A flag system to show how long is been unresolved.

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People are not numbers

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